Refund policy

We want you to love every sip. If something isn’t right with your order, we’ll do our best to make it right.

Damaged or Incorrect Orders
If your order arrives damaged, leaking, or incorrect, please contact us within 30 days of delivery at hello@tanglewoodbevco.com. Include your order number and a photo of the item and packaging.

Once we’ve reviewed your request, we’ll send a replacement or issue a full refund to your original payment method, whichever you prefer. You don’t need to send the damaged or incorrect item back, and there is no cost to you.

Returns of Undamaged Items
Because our products are perishable food and beverage items, we can’t accept returns or exchanges of opened or unopened products unless the order arrived damaged or incorrect.

Refund Timing
Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days for the refund to appear.

Questions
Contact us anytime at hello@tanglewoodbevco.com.